Ness Walk

Our Approach to Coronavirus

Updated 20th April 2022

Introducing Safely Sound

As part of our promise to reassure you of your safety when visiting the Kingsmills Hotel, we have built on our existing high standards of hygiene and cleanliness. Praised by guests we have had the pleasure of welcoming over the years!

Below, we have created an overview of our procedures. So you can sleep safely in the knowledge that we are there for you.

Contactless Check-in

To ensure a relaxed and swift check-in, you will receive a courtesy call from our team in advance of your stay along with an email from our partner, Chico, who will enable an online check-in for you. You will also receive an email form our team with information relating to your stay and instructions on how to make dining reservations and book our leisure facilities. We are all in this together!

Your Arrival

Upon your arrival at the hotel, our concierge will greet you with a warm Highland welcome. Our reception team will complete your check-in providing you with your room keys.

Our concierge will deliver your luggage ahead of you, transporting it to your room on our disinfected luggage trolley.

To increase safety travelling throughout the hotel, we have removed contact points en route to your room and between our public areas. All public doors will be readily open or open automatically for you.

Our Hotel Rooms

You can be assured that every measure has been taken to ensure the cleanliness of your room. Not only have we introduced complete room disinfecting measures, but we have some new gadgets too! With touch point items disinfected using industry-leading cleaning products and procedures. You have the comfort of knowing that no-one has entered the room after it has been cleaned.

Daily Housekeeping

We have resumed our traditional daily housekeeping service as our hotel standard. However, our “Housekeeping Light” service is available should you prefer to maintain household integrity throughout your stay, meaning that no one will enter the for the duration of the time you are with us. This can be requested at the time of check-in.

Enjoying our Dining & Public Areas

After a busy day of sight-seeing, exploring Loch Ness and our beautiful beaches and countryside, you can relax comfortably in both our indoor and alfresco dining spaces. Our Torrish Restaurant is open daily serving a menu filled with curiosity, discovery and adventure.

Our new outdoor dining experience, Bruach Summertide can be enjoyed most weekends throughout Spring & Summer. Here, you can enjoy a collection of dishes including our Bruach Burger and Loaded Fries from our partners Bubble & Goose Hospitality.

Contactless Checkout

Finally, there will be no need for you to check out at reception as final bills will be emailed to you by our partner Chico Stay at 5am on the morning of your departure. All you need to do is complete the steps on the email and you’re good to go!

Alternatively, a warm farewell will await from our reception team who will prepare your bill for you as you leave.

Our Promise

Please make your reservation with us knowing that you are in dedicated, caring, responsible and approachable hands. We hope that our cleanliness programme reassures you of our very best efforts to keep you safe and sound. And always with the famous Ness Walk Highland welcome. 

Luxury Hotels in Scotland and Coronavirus

As one of Scotlands luxury hotels, we it is paramount that your safety is put first, in line with a top 5 star hotel and Scottland experience. Join us at one of the leading luxury hotels in Inverness and Scotland for a truely warm and safe welcome.

Book our Coronavirus Safe Holidays, see our Special Offers and Rates.

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