Ness Walk FAQs
Got a question? We’ve got the answer!
Are you planning a visit to Ness Walk? Perhaps it’s your first time in Scotland, our you just need to know something about our hotel. Our FAQs (Frequently Asked Questions) may help you. However if you still have a question, please feel free to contact us online or give us a call on 01463 215215
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Where is Ness Walk Hotel located?
Ness Walk is located at 12 Ness Walk, IV3 5SQ.
Are you near shops and restaurants?
Ness Walk is in the perfect location to take advantage of the nearby city centre shops and restaurants alongside our own restaurant Torrish.
How do I contact the hotel?
The hotel can be contacted by calling 01463 215215 or emailing firstname.lastname@example.org.
How do I make a booking?
Bookings can be made online at www.nesswalk.com or by calling our reservation department on 01463 215215.
How do I check my booking details?
You will be able to check your booking details on the confirmation email sent to you after the reservation has been made.
How do I amend or cancel my booking?
Bookings can be amended or cancelled by calling our reservations department on 01463 215215 or online here.
How do I make a group booking?
Group bookings can be made by calling us directly on 01463 257107.
Can I turn up without a booking?
Bookings must be made in advance.
What time can I check in?
Check-in is available from 3pm however we can offer early check-in at £20 per hour.
What time can I check out?
Check-out is by 11am however we can offer later check-out at £20 per hour.
What time is breakfast?
Mon – Fri 6.30am until 10am / Saturday & Sunday 7am – 11am.
What time is the restaurant open for dinner?
Our dinner service begins at 5pm with last seating at 9.30pm.
Do you cater for those with special dietary requirements?
We would be happy to cater to special dietary requirements and adapt our offering accordingly, just let us our waiting staff know of your intolerances.
When is the hotel reception open?
Our reception is manned 24/7
I am arriving very late at night, will there be someone to help me check-in?
Of course. A member of our team will be available to check you in upon your late arrival.
What star rating does the hotel have?
Ness Walk has an official 5 star rating from VisitScotland.
Is the hotel wheelchair accessible?
Ness Walk is fully accessible with a level entrance to all public areas and lift access to rooms on the 1st and 2nd floor.
Does the hotel have car parking facilities?
Ness Walk has car parking available for residents at £15 per car per day. This can be added at time of booking by our reservations team.
Is the hotel pet-friendly?
We do not allow any pets at Ness Walk.
Is wi-fi included in the cost of my room?
High speed WiFi is available on a complimentary basis.
Can I bring children?
Our restaurant Torrish is child-friendly and has a fantastic menu to choose from. We don’t however have family rooms/interconnecting rooms available at Ness Walk.
What room types are available?
Ness Walk offers 4 room types named after trees that can be found on the property; Laurel, Cedar, Rowan Suite & Wellingtonia Suite.
Do the rooms have en-suite bathrooms?
All rooms at Ness Walk offer en-suite bathrooms
What in-room facilities are there?
The rooms at Ness Walk are packed with all the amenities you would expect from a 5-star hotel.
Do you provide housekeeping services?
As per our SafelySound programme, to maintain household integrity, we will be offering a “Housekeeping Light” service. This means that no one will enter your room for the duration of your stay. Any additional items can easily be requested from reception by telephone.
A traditional housekeeping service is still be available however for your safety we ask that you are not in the room whilst housekeeping are servicing. If you would prefer this traditional housekeeping service, all you need to do is let us know when you check-in.
Do you provide room service?
We provide a 24hr room service offering.
Is it possible to get married at Ness Walk?
We are unable to offer wedding ceremonies at Ness Walk. However, we can host receptions for up to 80 guests with beautiful views across our courtyard and the River Ness beyond.
Can I smoke on my room balcony?
It is forbidden by Scottish Law to smoke on the premises outwith the designated smoking areas clearly signed.
How do I get to the hotel from the airport?
transfer service or by taxi.
How do I get to the hotel from the train station?
The hotel is a short taxi ride from Inverness Train Station.
Does the hotel have a swimming pool and spa?
We do not, however our sister hotel the Kingsmills Hotel offers a gym, swimming pool, steam room and sauna available to guests of Ness Walk on a complimentary basis. The Kingsmills Hotel also has a spa that can be bookable prior to arrival.
I think Ieft something with you after my stay - who should I contact for lost property?
Contact us directly on 01463 215215 and we will be able to assist with locating this item.
How far is it into the city centre?
We are only a safe 10 minute walk along the riverside into town. Maps and directions are available at reception with concierge.
Do you offer laundry services?
We offer a chargeable dry cleaning service. This is available Mon – Sat and will be delivered back to the hotel the same evening.
Do you offer transfers?
We offer transfers to and from the airport and to local golf courses at a set fee. Please contact us for more details and to make a booking.
Do I need to pre-book dinner?
It is advisable to make a reservation for dinner prior to ensure that you are able to dine at your preferred time. We also offer canapés to be enjoyed 30 minutes before your reservation time in our lounge bar.